What is the purpose of the complaint procedure required for property agents?

The purpose of the complaint procedure required for property agents is to provide a systematic way to resolve disputes. This framework ensures that concerns raised by clients or stakeholders are addressed in an organized manner, promoting fairness and accountability.

Having a structured complaint procedure helps both agents and clients understand the steps involved in raising issues and the methods for addressing them. By fostering clear communication and resolution pathways, the procedure minimizes misunderstandings and facilitates a more professional relationship between agents and the public.

Meanwhile, the other choices focus on different aspects of real estate practice. Transparency in financial dealings pertains to the ethical management of funds but is not the primary function of the complaint procedure. Outlining the responsibilities of agents is more about defining roles and conduct rather than handling disputes. Enhancing marketing strategies is unrelated to conflicts resolution and focuses on promoting real estate services instead.